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Submit Support Ticket

If you have technical questions about CloudBacko Go Services you may fill-out this form with your problem. Our Support engineer will respond to your inquiry.

Contact Name *
Email *
Phone
Software Edition
CloudBacko Go
Problem Description *
* Required Information

Service Level Agreement

All Valid Subscribers are entitled to get Ticket Support service with 1 business day response time from our Customer Service Team.


Eligibility

Valid Subscription

Resolution of Issue

Urgent known issue resolution
2 Business Days
Urgent unknown issue cause identification
5 Business Days
Non-urgent issue cause identification
8 Business Days
First Response
8 Business Hours

Support hours

24 x 5 (Support Ticket)

Problem Solving

Scheduled remote support
Available *

Remarks:
* Remote Session will be handled by the Tier-2 Support Team. (Availability: 09:00 - 18:00 GMT+8, Monday to Friday excludes Hong Kong Public Holidays.


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