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FAQ: Suggestion on antivirus exclusions to improve performance of CloudBacko Go on Windows

Article ID: 8014
Reviewed: 21/06/2021

Product Version: CloudBacko Go 8.5 or above
Operating System: Windows

Description

This article contain a list of CloudBacko Go software processes and directory paths that should be white-listed / excluded for all antivirus software.

Contents

To optimize performance of the CloudBacko Go software and to avoid any conflict with your antivirus software, the following processes and directory paths should be added to all antivirus software white-list / exclusion list.

The following processes should be white-listed:

  • CloudBacko Go Process
    For CloudBacko Go on Windows - bJW.exe
  • Cloudbacko Go Backup Manager Services
    For CloudBacko Go on x64 Windows - cbpsX64.exe
    For CloudBacko Go on x86 Windows - cbpsX86.exe
  • CBT Cluster Services ( for client with Hyper-V VM backup set)
    For CloudBacko Go on Windows 2008 / R2 and 2012 / R2 - CBTClusterService.exe
  • NFS Service (for client with VMware VM and Hyper-V VM Run Direct backup set)
    For CloudBacko Go on x64 Windows - nfsX64.exe
    For CloudBacko Go on x86 Windows - nfsX86.exe

The following directory path should be white-listed:

  • CloudBacko Go installation folder
    C:\Program Files\CloudBackoGo
  • CloudBacko Go NFS service installation folder
    C:\Program Files\CloudBackoGo NFS
  • CloudBacko Go log folder
    %SystemDrive%\ProgramData\CloudBackoGo
  • CloudBacko Go configuration and log folder
    %UserProfile%\.cbg
  • Backup destination on Local / Mapped Drive / Removable Drive of all backup sets
    You can confirm on the backup destinations of each backup set by logging into the CloudBacko Go user interface, select: Backup Sets > backup set > Destination
  • Temporary directory of all backup sets
    You can confirm on the temporary directory location of each backup set by logging into the CloudBacko Go user interface, select: Backup Sets > backup set > Show advanced settings > Others

Keywords

antivirus, anti, virus, anti-virus, cloudbacko go, cloudbacko, av

public/faq/suggestion_on_antivirus_exclusions_8014.txt · Last modified: 2021/06/21 14:30 by support