Article ID: 8065
Product Version: CloudBacko Go 8.5 or above
Operating System: Windows
When performing backup for a mapped network drive, the following warning message is displayed:
|*||warn||YYYY/MM/DD hh:mm:ss||Backup source "\\server\share" does not exist!|
|*||warn||YYYY/MM/DD hh:mm:ss||Skip backing up "\\server\share\file" (network drive is not accessible)|
The message suggests that the corresponding network drive cannot be accessed by the backup process. Please refer to the following guideline on how to troubleshoot on the warning.
The following are some steps to follow for troubleshooting backup problems due to inaccessible network drive (these steps may vary depending on the operating system):
Network drive accessibility
Have you tried accessing the mapped drive recently?
File sharing permission
Did you change the file sharing permission setting recently?
User Account Control (UAC) setting
Is the User Account Control: Behaviour of the elevation prompt for administrators in Admin Approval Mode policy setting is configured to Prompt for credentials?
Re-map the network drive
Ensure that the network drive was correctly mapped, try re-mapping the network drive:
|>net use e: \\server\share_name /user:username password|
Click Here for syntax of the net use command.
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